Albert – Customer Support Platform for Short-Term Rentals

Albert is an enterprise-grade SaaS platform engineered to revolutionize customer support operations for short-term rental (STR) property managers, Airbnb hosts, and real estate operators. It delivers an end-to-end multi-channel guest communication infrastructure that seamlessly connects with leading property management systems (PMS) and booking engines, including Airbnb, Vrbo, Guesty, and Beds24. By centralizing guest inquiry streams, Albert enables round-the-clock, high-touch hospitality management with an industry-leading average response time of under 3 minutes. The cloud platform automates routine guest messaging, automated check-in instructions, custom upsells, and post-stay review requests while maintaining human-like care through intelligent workflows. Built with scalable microservices cloud architecture, real-time data synchronization, and bank-grade security, Albert manages over 8,900 properties valued at over €3 Billion in real estate assets worldwide. Key technical highlights include seamless API integrations with smart lock automation hardware (Nuki, Igloohome), security deposit verification software (Swikly), and smart noise monitoring tools (Minut). Albert empowers property management companies to scale operations efficiently, dramatically reduce manual labor overhead, and maximize guest satisfaction scores. The client dashboard offers real-time analytics, guest sentiment tracking, staff activity monitoring, and automated recurring billing via Stripe API integration.